A short, human privacy notice.
Last updated: September 21, 2026
Inquiries
When you contact us, we store your name, email address, organisation if provided, message, inquiry type, and time of submission in our private content management system. We use them to review your request and reply. We keep one-way hashes of your email and network address to limit spam; the network address itself is not stored in the inquiry.
Newsletter records
If you previously subscribed, we retain your email address, the page where you subscribed, and the time of consent to manage your subscription and any deletion request.
Orders and payment
Orders, payments, delivery details, and customer records are processed and managed through Shopify. We use this information to fulfil orders, provide customer support, prevent fraud, process returns, and meet legal and accounting obligations. Payment card details are handled by Shopify and its payment providers; Mono Stories does not store complete card numbers on this website.
Analytics
We use privacy-conscious website analytics to understand which pages are useful and how the site performs. We do not sell personal information.
Your choices
You may ask us to correct or delete information connected to an inquiry or subscription. If you receive a newsletter, it includes an unsubscribe option.
Contact
For a privacy or data request, email info@monostories.com.
Shopping terms
See our legal notice and shipping and returns policy. The Japanese legal notice is the governing version for transactions made by Mono Stories.